Question: I purchased BlueCast and it does not work, can I get a refund?

Answer: Because we now offer a free full-featured trial version we no longer offer refunds on BlueCast. Please try the BlueCast demo before purchasing.

 

Question: I purchased BlueCast and I lost my license code, can you resend it to me?

Answer: In an effort to reduce operating costs we can only provide a lost license code if you have purchased 10 or more licenses or you have purchased BlueCast within the last 14 days, all other requests will not be fulfilled. If requesting lost licenses, please include the original invoice number and date of transaction.

 

Question: I can't get the .NET Compact Framework 2.0 installed, can you help me?

Answer: Unfortunately there are numerous reasons why the .NET Compact Framework 2.0 cannot be installed. First make sure your phone is compatible, then perform a soft-reboot and try the install again. If this doesn't work then please visit support.microsoft.com. 

 

Question: Will the application be released for the .NET 1.0 Compact Framework or on other platforms?

Answer: There are no plans at this time to release BlueCast for .NET 1.0 or any other non-windows platform.

Question: I heard some individuals have successfully installed the .NET Compact Framework 2.0 on devices that do not support the framework, can you help me upgrade my non-compatible device?

Answer: No, the mobile device community tends to be savvy and some individuals can get the framework installed however, it can take a significant amount of time and knowledge to get working, along with the possibility of rendering your device useless.

Question: I have a JasJar, Sprint PPC 6700, or other device that continually launches the VoiceDial app when BlueCast is running. Can you make it work?

Answer: Bluecast is an application that opens the audio gateway between your phone and the headset, no other applications are called. Unfortunately, some phone vendors/ROMs are looking to see if the audio gateway is open, if it is, then it simply assumes you should be opening up the voice dial app. This is not a good assumption but I guess they think there is only one reason the audio gateway would be opening.... Although not endorsed by SimpleSmartphone, some users have set the following registry entry on their device to correct this problem. Change the following at your own risk: HKEY_LOCAL_MACHINE/Software/OEM/VoiceCommand: LaunchAPEnable (0). SimpleSmartphone does suggest contacting your manufacturer and asking them not to include auto-launching of the VoiceDial application in their next ROM release.

Question: Which devices have generated the most support calls for the application?

Answer: Motorola MPX220, Treo 700W, i-mate Jam, and i-mate JasJar.

Question: I can't get BlueCast to work with my device can you help?

Answer: BlueCast will not work on devices for many reasons including OEM and carriers locking down the phone and disabling certain features. Because of this and increasing support costs, SimpleSmartphone cannot answer supports calls for purchased or non-purchased users, from time to time we may review support emails and at our discrection provide an answer. We suggest doing a google search for any support needs and recommend trying the demo before purchase. Thank you for understanding.

Question: Which devices have generated the most support calls for the application?

Answer: Cingular Blackjack, Cingular 8525, Treo 700W, Motorola MPX220, , i-mate Jam, and i-mate JasJar.